Refund Policy

REFUND / RETURN POLICY

This policy applies to all food and drink orders.

To provide the best customer satisfaction, we provide the following solutions.

Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant - info@themartello.ie. For immediate response, please call the restaurant - 01 286 8000.

Food & Drinks Order Errors*

If you receive food that is different from your order we sincerely apologise. Please tell a member of staff as soon as you realise there is an error with your order so that we may rectify it straight away.

If payment has already been received, for credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. 

In all cases, please return the food order in the original container(s)* to our host.

Food & Drinks Order Incomplete*

In the rare occasion that you do not receive a dish or drink that you ordered, please tell a member of staff as soon as you realise there is an error with your order so that we may rectify it straight away.We will always do our best to send out any missing items immediately, however you may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card. 

Food & Drinks Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please tell us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card  only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty.

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund for non-food items or beverages.

Complimentary Food & Drinks

Sorry, we cannot provide a refund or cash value on any complimentary food or drinks.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

Contact us

THE MARTELLO

47 Strand Road

Bray

Co. Wicklow

info@themartello.ie

01 286 8000